We are open for online shop orders only (walk in orders will be refused) to keep our staff well and continue to supply this service to you.
Our courier company (NZ Couriers) will continue to supply any orders however have advised that for orders requiring a signature, the couriers will:
- knock on the door as usual and step back 2 metres (or as far as possible)
- will ask for the recipient’s name (to record proof of delivery) and leave the parcel on the ground in front of the receiver. Recipient’s will not sign for parcels.
- tracking information on their website will display the recipient’s name as well as the signature image reading CV-19 (entered by the courier)
- if no one comes to door and there is no authority to leave in place, the courier will follow standard procedures and leave a card to call and return parcel to depot.
Please use the box marked ‘order notes’ to advise where this parcel can be left on your property.